Informativa sulle spedizioni
1. Dispatch Locations
Our products are dispatched from different locations based on the product category:
- Korean cosmetics series: Dispatched from South Korea.
- Beauty salon cosmetics series: Dispatched from Israel.
- Other cosmetics, clothing, and boutique series: Dispatched from Spain.
- North America Special Zone series: Dispatched from the United States.
2. Delivery Areas
Products in the North America Special Zone series are only available for delivery to the United States, Canada, and Puerto Rico. All other products, except those in the North America Special Zone series, are available for delivery to most countries.
3. Order Processing
We aim to process your order promptly and prepare the order package within 48 hours after payment confirmation. Please note that for some orders, the preparation time may extend up to 5 working days.
4. Shipping Methods and Duration
Our products offer the following shipping methods:
- Standard Shipping: Estimated delivery time is 2-14 days and shipping starts at $5.95. Please note that delivery times for 'Professional Class Cosmetics' may exceed 10-20 business days. Weekends and holidays may affect order processing and delivery times.
5. Shipping Fee Policy
The shipping fee required for order delivery will be calculated based on your selected shipping method and delivery address. You will see the applicable total shipping fee at the checkout page.
6. International Shipping
For international shipping, please note that you may be required to pay additional customs duties, taxes, or import fees. These fees are determined by your country's customs department or shipping company, and we cannot control or predict the exact amount. Please contact your country's customs department for further information.
7. Shipping Delays or Issues
While we strive to ensure timely delivery of orders, unforeseen circumstances such as inclement weather, traffic congestion, or operational issues with the shipping company may cause shipping delays or issues. If you experience any delays or issues with your order delivery, please contact us immediately, and we will endeavor to assist you.
8. Tracking Orders
Once your order is dispatched, you will receive a confirmation email containing order tracking information. You can track your order through the following methods:
- Log in to your account and track your order package under 'Orders'.
- Use the tracking link provided in the email confirmation.
- Visit the 'Track my order' webpage.
- Utilize the smart customer service feature on our webpage.
9. Incorrect Shipping Addresses
Please ensure that you provide accurate shipping addresses during checkout. We cannot be held responsible for undeliverable or returned orders due to inaccurate or incomplete addresses provided by the customer. In such cases, you may need to pay additional shipping fees for re-delivery. Returned orders may also incur additional shipping fees.
10. Refusal of Delivery
If you refuse delivery of an order or are unable to accept delivery during the shipping process, you may incur additional fees for re-delivery or handling returns. For detailed information, please refer to our return policy.
11. Contact Us
If you have any questions or concerns regarding our shipping policy or order delivery, please feel free to contact us. We are committed to providing assistance and support:
- Reach us via the 'Online Contact' section on our website.
- Contact us through our webpage at https://josephbeauty.com/pages/contacts-us.
- Email us at info@josephbeauty.com.
- Contact our Whatsapp customer service at +852 93448843.